Summary:
First-mile freight forwarder for healthcare, Transpharma International, has safely handled the mission of delivering spare parts for hospital scanners to Corsica for a top MedTech company, completing the delivery twice as fast as the existing solution.
Problem identified:
The client is an American multinational medical technology company specializing in diagnostic solutions. They provide a wide range of imaging equipment, including CT scanners, MRI machines, X-ray devices, and diagnostic imaging agents. With operations in over 100 countries, they support healthcare professionals by offering advanced tools to improve patient care.
As part of their services, the client manages the maintenance of diagnostic equipment like medical scanners. They encountered a challenge in meeting their service obligations in Corsica within a 48-hour timeframe. Their existing road transportation solution took the full 48 hours to reach the destination, leaving patients without timely access to necessary diagnostics.
Solution proposed by Transpharma International
To address this, Transpharma International offered an alternative solution: combining air transportation with dedicated express road services for the last mile. This strategy turned out to be a game-changer, cutting the delivery time to just 24 hours and reducing costs by 30-50%.
As we experience an evolution in pharmaceutical logistics with new therapies, critical products, and just-in-time spare parts for essential diagnostic equipment, air freight remains the best option for meeting cut-off times and ensuring timely and reliable deliveries. In addition to air freight, Transpharma International was able to provide dedicated pick-up and last-mile delivery services to ensure the best possible cut-off times.
The Team behind:
Transpharma International assembled a dedicated team comprising a regional operations manager (France), a market manager, a quality team and a team specialising in urgent deliveries. This multidisciplinary team collaborated to find a solution for shipping the spare parts and necessary consignments within 24 hours. Their efforts involved extensive coordination and logistics management across various transport modes.
Results
Successful delivery allowed the company to repair the medical scanner promptly, secure patients’ interests, adhere to its maintenance agreement with the hospital, and avoid high expenses and penalties. With only a few spare parts in stock, the company also uses this process for the return logistics of malfunctioning spare parts from Corsica, ensuring they are repaired and ready for use.
“This project is a perfect example of our tailor-made capabilities. We can implement multiple solutions and scenarios to meet each client’s specific requirements, understanding their challenges. For us, it’s about contributing to healthcare distribution and making a lasting impact.”
Pascal Moritz, Transpharma International Regional Operations Manager for France